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Public Health Wales

Help Me Quit Telephone Support Advisor

Job description

Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent?

If so, this role will be suited to you!

The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society.

We are looking for people who want to provide support to smokers who want to quit.

An exciting opportunity has arisen for two, part time (30 hours per week) Telephone Support Advisorsto join the National Help Me Quit Contact Centre and Telephone Support Service.

The posts are offered on a permanent basis.

Main duties of the job

We are looking for enthusiastic, highly motivated individuals with empathy skills who will become key members of the Help Me Quit Hub team.

This is a rewarding role where you will provide specialist behavioral support and advice to smokers who want to quit over the telephone, thereby making a real difference to individual’s health and wellbeing.

The post holder will be responsible for the coordination of a caseload of service users who actively want to undertake a quit attempt, and will take responsibility for ensuring assessment, formulation, planning, and delivery of behavioral support and pharmacotherapy advice for patients.

All Training will be provided.

The ability to speak Welsh is desirable for this post; English and / or Welsh speakers are equally welcome to apply.

Working for our organisation

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion.

We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us, the benefits we offer and guidance on the application process, please visit https : / / phw. / working-for-us / applicant-information-and-guidance /

Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one.

This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months.

Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Essential criteria

Meets essential criteria

Essential criteria

Meets essential criteria

Essential criteria

Meets essential criteria

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact peoplesupport.PHW

If you are successful and short listed for interview you will be contacted by email using the address with which you registered.

Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs or on any other grounds.

We welcome applications from individuals who may wish to work part time or apply on a job share basis.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route.

Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK .

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band.

Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy .

An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and / or equivalent, relevant experience.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable  

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