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North Somerset Council

Public Health and Regulatory Services Contact Tracer

Job description

This advert was originally advertised 27th July 2021. Previous applicants need not apply.



Do you have a few hours to help North Somerset in its ongoing fight against coronavirus?



We are looking for experienced call handlers to work as part of our Public Health’s contact tracing team.



You will be part of a small team, calling people who have been in contact with someone who has had a positive Covid-19 test result and giving information and advice to help them self-isolate.



The role would ideally suit someone who is confident and calm whilst speaking to people over the phone. You may have prior experience in a contact centre or a public facing role, but training will be given.  Before you start, you will have full and thorough training on current public health advice, how to advise people with sometimes complex circumstances and safeguarding matters.  You will also have daily support of Team Leaders and Managers.  



You will be working irregular shifts between Monday to Sunday, between 10am and 7pm. The number of hours and times are dependent on case rates.



You will be comfortable with handling difficult calls in a sensitive and professional manner and know when to escalate cases to senior colleagues.



If you have the skills we need to help us in our fight against coronavirus in North Somerset then please apply now, as we may close to applications if we have a high volume of responses.



This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
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