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Regent College London

Senior Lecturer in Health and Social Care

Job description

Role Title: Academic Support Officer

The Academic Support Officer (ASO) is a crucial postholder in our academic management structure with the specific responsibility of ensuring that a designated group of students take maximum advantage of the opportunities on offer at Regent College London and fulfill their potential full potential. The role encompasses the full job description of the Academic Assessor (AA) role, plus the academic management responsibilities detailed below. Instead of the average 15-18 hours of teaching per week expected of the AA role, the ASO role is granted remission of teaching hours in order to fulfill the role of ASO. The ASO will therefore be expected to deliver these hours of teaching per week as part of a semester/block programme, with an appropriate level of remission of teaching hours agreed depending on the specifics of workload.

The role is part of an academic team all members of which are unified in their teaching

responsibilities by the AA role; an element of teaching responsibility is common to all:

Partnership Lead – ensures that the School meets exceeds the expectation of our partner institutions
Programme Leader – Ensures the academic planning and implementation of programmes and constituent modules, with line management responsibilities for AAs and coordination of designated module leaders
Module Leader – AA with responsibility for planning, coordination, delivery and evaluation of individual module as agree with Programme Leader
Academic Support Officer – Supports students to engage with their taught programmes to fulfil their potential
Academic Assessor – The role of teacher of our students, charged with delivery of teaching programmes and assessment of student performance.

Your line manager (for pastoral and welfare support, routine communication, performance appraisal) will be a nominated PL, but note that your will need to work closely with other PLs and other members of academic teams responsible for teaching the students in your allocated Hub.

Main Purpose of Role

The purpose of the ASO role is to support students to engage with and achieve success in their taught programmes. The ASO will be the academic point of contact, information and support for a designated ‘Hub’ of c250 named students, forming a key part of the HubX team.

Key Accountabilities or Duties

Know your students

Know your designated students sufficiently to be able to understand their individual learning needs and be able to support them to achieve
Understand how students are performing

Understand, interpret and critically evaluate the range of information available to inform your knowledge of your students, in particular key contacts within Registry (including attendance officers) and how to access key electronic information, in particular the Unit E student record system.
Interpret and evaluate reports on student engagement and performance made available to the Hub team including the Student Engagement and Enhancement Management (SEEM) report (the report shows key information such as attendance, academic progression and wellbeing issues. It is RAG-rated to enable early identification of ‘at risk’ students. (Noting that reports continue to evolve and will be enhanced/superseded by bespoke PowerBI ‘dashboard’ reports.)

Maintain relationships with key services to be able to engage students with help and support where needed

Engage fully with the Hub, attending all meetings to enable consolidated support to students provided in partnership with other Hub members and College support services:
Customer Service Officer
Student Finance Officer
Registry staff
Student Welfare staff
Work Placement Manager (as necessary)
Student Support staff including employment advisers and academic support tutors
Maintain regular contact with PL and academic teams, feeding back on student progress and providing feedback that might help the delivery team tailor their teaching to better support students.

Plan, implement and monitor interventions

Engage with students, Hub and academic staff as necessary to make timely interventions to ensure student attendance, engagement, submissions and achievement levels meet or exceed required levels. Such interventions might include, but are not limited to:
Follow up in overdue assignments
Discussion and referral to student support services
Discussion and referral to learning services
Feedback regularly to Hub and academic teams on the success or otherwise of interventions.

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