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Public Health Wales NHS Trust

Help Me Quit Contact Centre Call Handler-WELSH ESSENTIAL

Job description

Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.
An exciting opportunity has arisen for a full time (37.5 hours per week) call handlerto join the National Help Me Quit Contact Centre and Telephone Support Service. The posts are offered on a permanent basis.

  • The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role

    Main duties of the job

    Help Me Quit Hub Call Handler
    The ability to speak Welsh is Essential for this post
    Help Me Quit is looking to appoint a motivated individual that is dedicated to delivering an excellent client-centred service in which you can play a key role in helping smokers across Wales make one of the most important changes for their health.
    The Hub is responsible for booking smokers into various Help Me Quit Stop Smoking Services across Wales, and is the central point of contact for all incoming queries.
    The successful candidate will have excellent interpersonal skills; a professional and calm telephone manner; be non-judgmental, and will have the ability to work well both within a team and on their own initiative.
    The Hub operates over a 6 day working week (Monday - Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team.
    This a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
    We welcome applications from individuals who may wish to work part time or apply on a job share basis.
  • The ability to speak Welsh is essential/mandatory for this post, Unfortunately non-welsh speaker will not be considered for this role
  • For more information and to apply, click 'Apply Here'.
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