Do you want to be the first port of call for those in mental health crisis?
We are a brand-new Mental Health Crisis Line telephony service for Kent and Medway Partnership Trust.
This role is pivotal in supporting and signposting service users to the help that they need.
It’s an exciting time to join us, our service is an integral part of the 111 NHS service as the mental health crisis line component.
We have Band 6 opportunities for full and part- time roles to join our innovative and welcoming team. We are all office-based as a team in Canterbury Kent.
The role of the Mental Health Crisis line – GP referral Service is to offer support / sign posting to GP’s with an offer of completing a Mental Health telephone triage with the discussed client if required.
GP referrals come via the email referral system and via the professional by-pass telephone line into our service.
This is a critical role within the organisation as the first point of contact for GPs contacting secondary mental health care.
The GP referral line operates Monday – Friday 0800hrs – 2000hrs.
The Crisis Line operates 24 hrs per day, 7 days a week, 365 days a year with a shift pattern of:
The By-pass line is the telephone liaison between KMPT, GP’s, UTC Clinicians, Paramedics on Scene and 111 clinicians ensuring a smooth pathway for the clients.
As a call centre-based team**,** candidates must be IT literate with the ability to enter details into our clinical systems in a timely manner.
Main duties of the job
Answer telephone calls in an efficient, courteous, professional and non-judgemental manner.
Demonstrate the skills to professionally communicate information to users and carers regarding personal and social needs in an empathic and supportive way.
Ensure all callers receive the correct response by following the appropriate service policies and procedures.
Effectively manage caller’s expectations whilst providing correct and accurate information at all times.
Record all data accurately and update The Trusts electronic patient record accordingly.
Understand and appreciate the need to adapt when there are barriers to communication.
Take account of the cultural needs in communication with everyone, including work colleagues.
React constructively to changing circumstances and support colleagues to adapt to changing circumstances by good role modelling and being a positive change agent.
Support the Line Manger in ensuring that policy and policy changes are implemented across the Mental Health Crisis Line.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
For more information and to apply, click 'Apply Here'.